Privacy Policy

Last Updated: May 25, 2026

Welcome to Thrill & Thread (thrillandthread.in). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share your personal details when you visit or make a purchase from our website.

By using thrillandthread.in, you consent to the practices described in this policy.

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1. Information We Collect

We collect various types of information to process your orders and provide a seamless shopping experience:

A. Personal Information You Provide:

When you make a purchase, create an account, or contact us, we collect:

• Contact Information: Full name, billing address, shipping address, email address, and phone number.
• Account Credentials: Username and password (encrypted).
• Communication Data: Any details you share when contacting our customer support team at shop@thrillandthread.in.

B. Payment Details:

• All payments on our website are processed securely through leading, certified third-party payment gateways.
• We do not store your credit card, debit card, or net banking credentials on our servers. The processing of payment information is governed by the respective payment gateway’s terms and privacy policies.

C. Automatically Collected Information:

When you browse our website, we automatically receive:

• Device Information: IP address, operating system, browser type, and referring URL.
• Usage Data: Pages viewed, products searched for, time spent on pages, and click behavior.

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2. How We Use Your Information

We use the collected information for the following business purposes:

• Order Fulfillment: Processing your orders, verifying payments, packaging, shipping, and handling returns or exchanges.
• Customer Support: Responding to queries, processing refunds, and resolving any order-related issues.
• Transactional Notifications: Sending order confirmations, shipping updates, and tracking details via SMS, WhatsApp, and email.
• Marketing Communications: Sending newsletter updates, promotional discounts, and custom recommendations (only if you have opted in). You can unsubscribe from these at any time.
• Fraud Prevention: Monitoring for potential fraud, unauthorized transactions, or security breaches.
• Site Improvement: Analyzing how visitors interact with our website to optimize the layout, performance, and user experience.

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your data with trusted partners necessary to run our streetwear business:

• Service Providers:
  • Payment Gateways (to process payments securely).
  • Logistics & Courier Partners (e.g., Delhivery, Shiprocket, DTDC) to deliver packages to your physical address.
  • Hosting Providers & Web Developers who manage and maintain our server infrastructure.
• Legal Compliance: We may disclose your information if required by Indian law, government audits, court orders, or to protect the rights, property, and safety of Thrill & Thread, our customers, or the public.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to collect information about your browsing activities:

• Strictly Necessary Cookies: Required for basic site functions, such as keeping products in your shopping cart.
• Analytical/Performance Cookies: Help us track visitor patterns and traffic sources to optimize website speed and usability.
• Targeting/Advertising Cookies: Used to display relevant banner ads or social media retargeting campaigns (e.g., Facebook Pixel).

You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on thrillandthread.in.

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5. Data Security

We implement strict physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption technology to safeguard data transmissions. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

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6. Retention of Personal Data

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements.

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7. Children's Privacy

Our website is directed toward individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

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8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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9. Contact Us & Grievance Redressal

If you have any questions, feedback, or concerns regarding your privacy, data security, or if you wish to exercise your data rights, please contact our designated Grievance Officer:

• 👕 Brand Name: Thrill & Thread
• 📧 Email: shop@thrillandthread.in
• 📍 Physical Address:
  
  14th Mahal Colony,
  Landmark: Devind pate wale MLA,
  Shivpuri, Madhya Pradesh, 473551,
  India